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  • How do I buy a cricket package?
   a.  Go to home page
   b.  Fill out the registration form
   c.  Select the package in member's area
   d.  We take secure payment through PayPal
   e.  Instantly after the payment you will have access to all matches
 
  • Media Player is "Buffering" too much?
   a.  Open Window Media Player
   b.  It Go to Tools > Options > 'Performance tab'
   c.  Under the 'Network Buffering' select the buffer and increase to 25 sec.
   d.   Click Ok and make sure you have latest versions of IE & WMP below
   e.  Internet Explorer browser | Upgrade for free 
   f.  Latest windows media player | download for free
   
  • Where do I watch the match?
   a.  Once you buy a package, go to member login page
   b.  Enter your username and password and click "Login"
   c.  In the member page click the match link under "Your Subscription"
   d.  You will be forwarded to a secure page
   e.  Click "Play" to watch HD quality cricket matches
  • Media Player says "Ready" and doesn't play the stream?
   a.  This a common issue in WMP 10 & 11 version
   b.  In Windows Media Player, click Tools > Options
   c.  Select the 'Network' tab
   d.  Deselect 'UDP'
   
  • What is the quality of the stream?
   a.  Quality will be 300-400Kbps and it will be High Definition
   b.  Our powerful CDN servers have minimum or no buffering
 
 
  • Media Player says "Connecting" and doesn't play the stream?
   a. Open Window Media Player.
   b. Go to Tools > Options > Player
   c. Under Player Settings, click the box for "Connect to the Internet
      (overrides other commands)".
   
  • Is my information private?
   a. The only information we is your email and we never share it
   b. We do not have your payment information
   c. Financial information are handled by trusted company PayPal
   c. You can unsubscribe our mailing list at any time from your account

  • Premium Subscription are valid for 365 days from the date purchased and Pay per Series are valid for till the particular series subscribed is concluded.

Refund Policy

  1. Pay Per Series Refund:

  • We only give partial refund to Pay Per Series Subscription.

  • For example, India vs. Australia 7 ODI's is $35 and if you cancel the subscription after 2 ODI's, we will refund you $25 assuming $5/match.

  1. Premium Subscription Refund:

  • Full refund if cancelled on the same day of subscription.

  • After the first day of subscription, if you wish to discontinue our service, a partial amount is refunded deducting the whole amount of current series subscribed.
  • For example, IPL is $20. If you subscribe yearly package of $99 and don’t like our service after IPL series, we will deduct $20 and refund you $79.       i.e. $99 - $20 = $79. If you have completed 5 series of $20 each, i.e. $100 events, we will not be able to refund you any amount. On the other hand, after watching 5 series, your package is completely free for rest of year. There any around 15-25 international matches that are streamed by us.
 
  • Can I share my login information?
   a. You are strictly prohibited from sharing your login details
   b. You may not redistribute or resell Kheltime.com stream in any way
   c. Violation of above will result in an immediate ban without a refund
   d. We strictly apply this policy so that our paid customers get best service
 
  • Do you offer discounts?
   a.  From time to time we offer discounts
   b.  Please ask our sales staff if we have any on going discounts available
   c.  Discount priority goes to existing customers
 
  • Forgot my password/ How do I reset my password?
   a. Enter your email you used to sign up in "Lost password?" Click here
   b. You will automatically receive your password to your profile email
   c. If you can not reset password as above please contact support staff
   
 
 

 
 
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